Refund and Returns Policy

Welcome to The Advent Tree Shop—home to Advent Trees and handmade crafts, each created with care to share warmth, love, joy, hope, and peace. Thoughtfully made gifts to brighten hearts and homes throughout the Advent season.

Refund and Returns Policy

At The Advent Tree Shop, we take pride in crafting thoughtful, homemade gifts designed to bring joy and warmth to your Advent season. If something isn’t quite right, we’re here to help.

Refunds & Returns

We accept returns and offer refunds under the following conditions:

  • Eligibility Window: You may request a refund within 14 days of receiving your order.
  • Condition of Items: Item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Proof or purchase: You will need your order number and receipt.

How to Request a Refund

To initiate a refund, please email us at contact@adventtree.networkwith:

  • Your order number
  • A brief explanation of the issue
  • Photos (if applicable)

We’ll respond within 2 business days with next steps.

Refund Method

Once your return is received, inspected and approved, we’ll notify you and process your refund to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Return Postage

  • Return postage costs are the responsibility of the customer unless the item was damaged or incorrect.
  • We recommend using a trackable shipping service for peace of mind.

Damaged or Incorrect Items

If your item arrives damaged or isn’t what you ordered, please contact us within 7 days of delivery. We’ll make it right—either by sending a replacement or issuing a full refund.

If you have any questions about our Refund Policy, please contact us:

Email: contact@adventtree.network

Address: Available on request

updated: 23/08/2025